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Privacy Policy

Applicable to the Firelands Electric Cooperative web site:


This Policy is applicable to this Site and other Firelands sites on the World Wide Web. When leaving this Site, whether or not to visit another Firelands site, please read the site terms or legal policy and the privacy policy applicable to such other site to ensure understanding and agreement with the terms applicable to that site.

Data Collection:
Firelands is committed to protect the privacy of its web site visitors. Firelands does not sell or trade personal data to third parties for promotional purposes. Please note however that Firelands does collect, use and disclose some personally identifying information of the type and for the purposes described in this Policy (as discussed in this section and the "Personal Information" section below) but Firelands only collects, uses or discloses any such personal information that is necessary for the purposes stated in this Policy and Firelands only retains such information for so long as necessary to fulfill these purposes. By using this Site, visitors acknowledge and consent to the collection, use and disclosure of personally identifying information of the type and for the purposes described in this Policy. Firelands, including its affiliates in the Firelands "family" of companies (those under common control of Firelands' parent company), may share personal information within the Firelands family of the type and for the purposes described in this Policy. Firelands also may provide aggregate statistics and share general information about this Site's sales, traffic patterns and related site information to reputable third parties, but these statistics will not include any personally identifying information.

Personal Information:
If this Site permits visitors to contact Firelands to respond to questions or requests, it may be necessary for Firelands to ask for personal information such as, but not limited to, name, address, e-mail address and telephone number. Firelands may use this information to respond to requests via mail, e-mail or phone. If an order is placed for a product or a request for a service is submitted to this Site, Firelands may need to make contact for additional information to process the order or request.

Providing personal information to Firelands on this Site will not result in visitors receiving information about Firelands or its products, services or promotions, unless they elect to "opt in" to receive such information when prompted to do so.

Firelands will not provide information submitted by visitors to a third party without permission, except as necessary to process or fulfill an order or request, including without limitation providing necessary information to banks, finance or credit card companies, transport service providers and authorized service providers, as well as to respond to requests or answer inquiries, or in the good faith belief that disclosure of information is reasonably necessary to respond to claims that content submitted to this Site violates the rights of third parties or as necessary to protect Firelands', its web site users' and/or the public's rights, property and/or safety. Firelands also has the right, but not the obligation, to retain and use such information stored in Firelands databases and other information obtained from visitors' current or previous activities on this Site for a reasonable period of time, to resolve disputes, investigate problems, and enforce Firelands' legal rights and the terms and conditions of this Privacy Policy. Firelands may evaluate visitor information in order to track users with multiple user ID's or aliases for legal and/or security purposes. If Firelands is compelled by law, court order or other judicial process to disclose any personal information to a court or third party, Firelands will attempt to give prior notice using the contact information have provided. Visitors hereby authorize Firelands to disclose any information about them for any of the above purposes stated in this Policy's "Personal Information" Section, such as in connection with an investigation of intellectual property infringements or other activity that is illegal or may expose Firelands to legal liability.

No information may be submitted to this Site by minors (persons under the age of 18) without the consent of their parent or legal guardian, nor should minors make purchases or engage in other legal acts on this Site without such consent.

Modification of Site:
Firelands may change this Policy, or change or modify the content of, or withdraw access to this Site, at any time with or without notice. Visitors should check this Policy on each visit to, or use of this Site. The effective date of this version of this Policy is listed below.

Firelands has endeavored to take reasonable measures to prevent unauthorized access to and improper use of personal information. Firelands uses encryption technology when collecting sensitive data such as credit card information. If this Site supports on-line transactions, it uses security measures available through "Secure Sockets Layer" (SSL) to protect the confidentiality and security of online transactions. SSL authentication up to 128-bit encryption is used to ensure that credit card and personal information submitted as part of the buying process is reasonably safe from third party interception. There are always risks associated with providing personal data, whether in person, by phone, or via SSL or other technologies over the Internet, and no system of technology is completely safe, "tamper-proof," or "hacker-proof." However, Firelands has endeavored to take reasonable and appropriate precautions to prevent and minimize risks in connection with using this Site.

Visitor Identification:
Firelands may place information on visitors' computers to allow Firelands to identify them. This information is referred to as "cookies". The use of cookies is an industry standard and many web sites use them. Visitors who do not wish to receive cookies, or want to be notified when cookies are placed, may set their web browser to block or give notice of cookie placement, if the browser permits.

© Copyright 2012 Firelands Electric Cooperative, Inc. All rights reserved. (March 1, 2012)

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