With the help of modern technology, it's faster and easier than ever to communicate with your cooperative.
RECEIVE OUTAGE NOTIFICATIONS directly to your cell phone or e-mail address using Firelands Electric Cooperative'sSmartHub. This convenient desktop and mobile application gives members the ability to report power outages, receive outage updates and information on planned power interruptions, be notified about important account information, and much more. Complete instructions can be found here.
SmartHub offers a convenient mobile application that allows members to access their Firelands Electric account and energy use information anytime, anywhere on their Android or Apple mobile device. Firelands' mobile app allows members to easily report power outages, pay their bill, view monthly electricity use and history, and sign up to receive notifications about account activity via email or text messaging. And with text messaging, members get notices in real-time — giving them information on outages, peak alerts, etc. as they happen. Click here to download the app today.
As always, members may also report outages to the cooperative by calling Firelands Electric's outage hotline at 1-800-533-8658.
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.