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The Firelands office will delay opening until approximately 8:30 am on Monday, Sept. 8 for an all-employee meeting. Members may report emergencies and make payments 24/7 by calling 1-800-533-8658 or visiting SmartHub.

Up to 25 area HS students can win a chance to explore our state capitol on Oct. 23!

Enter this month's Energy Efficiency Scavenger Hunt for a chance to win a $25 bill credit


 

  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Privacy Policy
    • Statement of Nondiscrimination
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • H.U.G. (Home Utility Gift Program)
    • Operation Round Up
    • Political Action Network
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Member Account
    • Account Access - SmartHub
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Member Services & Ways to Save
    • Capital Credits
    • Co-op Connections
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Operations & Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Power
    • Firelands Electric Service Territory
    • Grid Reliability
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply

Touchstone Energy Cooperatives

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.

Electric cooperatives were originally established to provide electricity to rural America. Now co-op territories have expanded into suburban and some urban areas of the country, which makes electric co-ops the largest electric utility network in the nation. Despite this growth, your local Touchstone Energy cooperative is owned and operated by the members it serves, giving everyone in your community a democratic voice in how the co-op is run.

Community-friendly values mixed with the cooperative business model are what make electric co-ops strong. As a not-for-profit entity, members know they can trust their electric co-op, because it was created to deliver on the promise of providing safe, reliable and affordable electricity to member-owners – not to generate money for shareholders.

 

What Makes Touchstone Energy Cooperatives Different

Touchstone Energy is the national brand identity for the extensive electric cooperative network. All members exemplify high standards of service because they uphold the four core values of integrity, accountability, innovation and commitment to community. Touchstone Energy co-ops simply put members first and always have a local, member-driven, community focused vision. 

Across the country, local Touchstone Energy co-ops work to improve members’ quality of life by taking a leadership role in community and economic development projects, forging strong partnerships with business members, as well as generously donating time, energy and resources to their local communities. The Touchstone Energy logo means the cooperative understands the power of human connections and is the power of a national network, working in your neighborhood.

Touchstone Energy Cooperatives are:

  • Part of the largest electric utility network in the nation
  • Total more than 700 local systems in 46 states
  • Serve more than 30.5 million distribution cooperative member-owners
  • Serve nearly 40 generation and transmission cooperatives

 

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

Quick Links

  • Contact Us
  • News
  • Statement of Non-Discrimination
  • Privacy Policy

Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Privacy Policy
    • Statement of Nondiscrimination
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • H.U.G. (Home Utility Gift Program)
    • Operation Round Up
    • Political Action Network
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Member Account
    • Account Access - SmartHub
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Member Services & Ways to Save
    • Capital Credits
    • Co-op Connections
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Operations & Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Power
    • Firelands Electric Service Territory
    • Grid Reliability
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply