2024 NEW BILL LAYOUT
Firelands Electric introduced a new design with the October billing statement that includes a new layout. The new bill is easier to read and contains additional information about your monthly electric use. Click here view a sample bill containing a guide to reading the new billing format.
ELECTRIC METERS
Firelands Electric's Two-Way Automatic Communications System (TWACS) improves the accuracy and performance of the cooperative’s metering system with helpful real-time data. It uses the same power line carrier technology that Firelands has been using since 1999, which transmits all meter data through power lines, not by radio waves. The infrastructure is efficient and helps control future costs by allowing a variety of advanced applications, including outage management and “blink” monitoring. This metering system plays a major role in keeping reliable power flowing to your home. Click here for more information on your electric meter.
BILLING & PAYMENT OPTIONS
Electric bills are mailed to members on the first of each month. Payment is due by the 14th of the month, and a penalty applies for payments received after the due date. Firelands Electric accepts Visa, Master Card, Discover and electronic check. Your cooperative has many convenient options for paying your electric bill — 24 hours a day, 7 days a week. Click here for convenient options for paying your electric bill.
COMMON BILLING QUESTIONS
Click here for answers regarding charges appearing on your electric bill and to know where your power comes from.
WHOLESALE POWER ADJUSTMENT (WPA)
Monthly adjustment that reflects any difference between the base cost of wholesale power and the current market rate so that kilowatt-hour rates to not have to be continually restructured.