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Extreme heat is causing the need for load management measure of electric water heaters and central air-conditioning systems in the co-op's PeakBuster program.

 Participate in our new monthly Energy Efficiency Scavenger Hunt for a chance to win a $25 bill credit.

The co-op will be collecting donations for VacationLand FCU's Stuff the Bus drive thru Aug. 4. www.firelandsec.com/community-donation-events


 

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Understanding Your Electric Bill

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  1. Member Account
  2. Understanding Your Electric Bill

ELECTRIC METERS
Firelands Electric's Two-Way Automatic Communications System (TWACS) improves the accuracy and performance of the cooperative’s metering system with helpful real-time data. It uses the same power line carrier technology that Firelands has been using since 1999, which transmits all meter data through power lines, not by radio waves. The infrastructure is efficient and helps control future costs by allowing a variety of advanced applications, including outage management and “blink” monitoring. This metering system plays a major role in keeping reliable power flowing to your home. Click here for more information on your electric meter.

BILLING & PAYMENT OPTIONS
Electric bills are mailed to members on the first of each month. Payment is due by the 14th of the month, and a penalty applies for payments received after the due date. Firelands Electric accepts Visa, Master Card, Discover and electronic check. Your cooperative has many convenient options for paying your electric bill — 24 hours a day, 7 days a week. Click here for convenient options for paying your electric bill.

COMMON BILLING QUESTIONS
Click here for answers regarding charges appearing on your electric bill and to know where your power comes from.

WHOLESALE POWER ADJUSTMENT (WPA)
Monthly adjustment that reflects any difference between the base cost of wholesale power and the current market rate so that kilowatt-hour rates to not have to be continually restructured.

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

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  • News
  • Statement of Non-Discrimination
  • Privacy Policy

Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Privacy Policy
    • Statement of Nondiscrimination
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • H.U.G. (Home Utility Gift Program)
    • Operation Round Up
    • Political Action Network
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Member Account
    • Account Access - SmartHub
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Member Services & Ways to Save
    • Capital Credits
    • Co-op Connections
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Operations & Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Power
    • Firelands Electric Service Territory
    • Grid Reliability
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply