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Extreme heat is causing the need for load management measure of electric water heaters and central air-conditioning systems in the co-op's PeakBuster program.

 Participate in our new monthly Energy Efficiency Scavenger Hunt for a chance to win a $25 bill credit.

The co-op will be collecting donations for VacationLand FCU's Stuff the Bus drive thru Aug. 4. www.firelandsec.com/community-donation-events


 

  • About Us
    • About Us
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  • Community
    • Cedar Point Discount Tickets
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    • H.U.G. (Home Utility Gift Program)
    • Operation Round Up
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    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Power
    • Firelands Electric Service Territory
    • Grid Reliability
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply

Common Billing Questions

Firelands Electric Cooperative is not in business to make a profit, so there is no reason to charge more than is necessary to operate. Margins remaining at the end of each year are allocated to the members' capital credits account, and then refunded on a delayed basis. Your cooperative continues to work diligently to provide members with safe, reliable electric service at a competitive cost. If you have questions or would like more information, please contact us here or call 1-800-533-8658.

What are the charges and rate appearing on my electric bill? Click here to view rate schedules.

  • What is the Distribution Charge?
  • What is Wholesale Power Adjustment (WPA)?
  • Where does my power come from?​
  • Understanding my monthly bill (Effective on bill due 6/14/25)
  • Understanding my bill with a home solar system (Effective on bill due 6/14/25)
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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

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  • Contact Us
  • News
  • Statement of Non-Discrimination
  • Privacy Policy

Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Privacy Policy
    • Statement of Nondiscrimination
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • H.U.G. (Home Utility Gift Program)
    • Operation Round Up
    • Political Action Network
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Member Account
    • Account Access - SmartHub
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Member Services & Ways to Save
    • Capital Credits
    • Co-op Connections
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Operations & Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Power
    • Firelands Electric Service Territory
    • Grid Reliability
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply