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New rates will be reflected on your bill due on 6/14/25.

Students in K-5 can win Lunch with a Lineman this summer!

Participate in our new monthly Energy Efficiency Scavenger Hunt for a chance to win a $25 bill credit.


 

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Energy Assistance Programs

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  2. Energy Assistance Programs

The following agencies may be able to assist with your electric bill and/or energy efficiency improvements. It takes time for agencies to act on each request, so contact them before your bill becomes past due and/or service is disconnected. You may also want to check with the local Red Cross, Salvation Army, or Veteran's Services. Several area churches and private community agencies may also help in the case of an extreme emergency.


Community Action Commission (CAC)
Agencies in Ashland, Huron, Lorain, and Richland counties may be able to help with past due electric bills. Click here for local assistance contact information.


Job and Family Services
Agencies in Ashland, Huron, Lorain, and Richland Counties may be able to help with past due electric bills. Click here for local assistance contact information.


Home Energy Assistance Program (HEAP)
Those at or below the listed income levels may be able to get help with their seasonal electric bills through agencies in Ashland, Huron, Lorain, and Richland counties. Click here for local assistance contact information.


United Way's 2-1-1
2-1-1 is a phone line for information and referrals to area resources and services. It is a free, 24-hour service to get the help you need when you need it. Call 2-1-1 or click here to get more information.


Home Rehabilitation Programs
Federal home rehabilitation programs, sponsored by the Ohio Department of Development, are available throughout the state. The Community Housing Improvement Program (CHIP) offers home rehabilitation and home repair services. The Home Weatherization Assistance Program (HWAP) is a residential energy efficiency program that reduces the energy use of income-eligible households. Click here to learn more about applying for funding.
 

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

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Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • Electric Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • My Account
    • Account Access - SmartHub
    • Capital Credits
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • Co-op Connections
    • H.U.G. (Home Utility Gift Program)
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Ways to Save
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Your Power
    • Firelands Electric Service Territory
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply
  • Grid Reliability
  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Operation Round Up
    • Privacy Policy
    • Political Action Network
    • Statement of Nondiscrimination