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New rates will be reflected on your bill due on 6/14/25.

Students in K-5 can win Lunch with a Lineman this summer!

Participate in our new monthly Energy Efficiency Scavenger Hunt for a chance to win a $25 bill credit.


 

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Storm Safety

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  1. Electric Safety
  2. Storm Safety

Lightning surges from clouds to the ground through the best conductor around. Don't be that conductor for electricity!

THINGS TO DO IF YOU ARE OUTSIDE DURING A STORM:

  • At the first sight of lightning, seek shelter. Get into a vehicle or house. Caught in the open? Seek low ground. Sit or lie down..it may be uncomfortable, but it may save your life.
  • If you're caught in a lightning storm while in in a pool or lake, get out of the water and stay away from trees. Go indoors and keep clear of windows. Unplug the television and other appliances when lightning occurs.
  • When live wires fall, don't touch anyone in contact with a power source. Efforts to pull a shock victim away could also make you a victim or you could even be killed! Stay clear until you are sure the power is shut off. Remember, electricity will use you as a conductor if you come in contact with it.
  • If a power line hits your car, stay inside until emergency workers arrive. If you must get out due to fire or other emergency, jump well clear without touching the car and the ground at the same time. Land with your feet together. Shuffle away with your feet close together.

REPORT HAZARDS 
If you spot a safety hazard, such as a downed power line/wire, a tree sagging across a line, or a damaged utility pole, report it to Firelands immediately. Remember! Electricity is so one of the most convenient and dependable forms of energy available. It is also one of the safest when you treat it with respect.

For more information, click here to contact our Member Services department or call the office at 1-800-533-8658.

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

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Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • Electric Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • My Account
    • Account Access - SmartHub
    • Capital Credits
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • Co-op Connections
    • H.U.G. (Home Utility Gift Program)
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Ways to Save
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Your Power
    • Firelands Electric Service Territory
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply
  • Grid Reliability
  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Operation Round Up
    • Privacy Policy
    • Political Action Network
    • Statement of Nondiscrimination