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 The Firelands Electric office will be closed April 7 for Good Friday. Outages and emergencies may be reported 24/7 by calling 1-800-533-8658 or through the SmartHub app.    READ MORE
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Metering

Electric Meters

Meter

Firelands Electric Cooperative started upgrading its electric system with an advanced metering infrastructure (AMI) in December 2014, which was vital to meeting members' growing electrical needs. The new Two-Way Automatic Communications System (TWACS) improves the accuracy and performance of the cooperative’s metering system with helpful real-time data. It uses the same power line carrier technology that Firelands Electric has been using since 1999,which transmits all meter data through power lines, not by radio waves.​

The upgraded infrastructure will be more efficient and help control future costs by allowing a variety of advanced applications to become possible, including outage management and “blink” monitoring. This system upgrade will play a major role in keeping reliable power flowing to your home.

When a meter is scheduled to be updated, members receive a notification card in the mail. Firelands’ meter technicians will also leave a door hanger to let you know when they have changed the meter. Installation of the new TWACS system involves removal of the old meter, and members will experience a short interruption of their electric service as the meter is replaced. The co-op apologizes for any inconvenience and encourages members with sensitive electronic equipment and computers to shut off their devices when not being used and have some type of surge protection or battery backup in place.

Have questions?
For more information visit the links below, or contact our office at 1-800-533-8658 or by clicking here.

AMI Meter Q & A

Cooperative ​Privacy & Confidentiality Policy

Electric Power Research Institute Radio Frequency Exposure of Meters Study

Radio Frequency Exposure Examples

Meter Tampering Notification

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

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Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive | P.O. Box 32
New London, OH 44851
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2023 Firelands Electric Cooperative. All Rights Reserved.

  • Account
    • Account Access - SmartHub
    • Capital Credits
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
  • Community
    • Cedar Point Discount Tickets
    • Contests
    • Co-op Connections
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Energy Efficiency
    • Energy Education
    • Kids Zone
    • Local Contractor Lists
    • Member Programs & Rebates
    • Load Management
  • Outages
  • Safety & Line Clearance
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Cooperative
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Cooperative Elections
    • Code of Regulations
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Operation Round Up
    • Privacy Policy
    • Political Action Network
    • Statement of Nondiscrimination
  • Your Power
    • Firelands Electric Service Territory
    • Power Supply
    • Renewable Energy
    • OurSolar Community Program