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 The Firelands Electric Co-op office will be closed Friday, July 4. Outages and emergencies may be reported 24/7 by calling 1-800-533-8658.

Participate in our new monthly Energy Efficiency Scavenger Hunt for a chance to win a $25 bill credit.

The co-op will be collecting donations for VacationLand FCU's Stuff the Bus drive thru Aug. 4. www.firelandsec.com/community-donation-events


 

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Metering

Electric Meters

Meter

Firelands Electric Cooperative started upgrading its electric system with an advanced metering infrastructure (AMI) in December 2014, which was vital to meeting members' growing electrical needs. The new Two-Way Automatic Communications System (TWACS) improves the accuracy and performance of the cooperative’s metering system with helpful real-time data. It uses the same power line carrier technology that Firelands Electric has been using since 1999,which transmits all meter data through power lines, not by radio waves.​

The upgraded infrastructure will be more efficient and help control future costs by allowing a variety of advanced applications to become possible, including outage management and “blink” monitoring. This system upgrade will play a major role in keeping reliable power flowing to your home.

When a meter is scheduled to be updated, members receive a notification card in the mail. Firelands’ meter technicians will also leave a door hanger to let you know when they have changed the meter. Installation of the new TWACS system involves removal of the old meter, and members will experience a short interruption of their electric service as the meter is replaced. The co-op apologizes for any inconvenience and encourages members with sensitive electronic equipment and computers to shut off their devices when not being used and have some type of surge protection or battery backup in place.

Have questions?
For more information visit the links below, or contact our office at 1-800-533-8658 or by clicking here.

AMI Meter Q & A

Cooperative ​Privacy & Confidentiality Policy

Electric Power Research Institute Radio Frequency Exposure of Meters Study

Radio Frequency Exposure Examples

Meter Tampering Notification

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

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Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Privacy Policy
    • Statement of Nondiscrimination
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • H.U.G. (Home Utility Gift Program)
    • Operation Round Up
    • Political Action Network
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Member Account
    • Account Access - SmartHub
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Member Services & Ways to Save
    • Capital Credits
    • Co-op Connections
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Operations & Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Power
    • Firelands Electric Service Territory
    • Grid Reliability
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply