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  • Electric Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • My Account
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    • Understanding Your Bill
  • Community
    • Cedar Point Discount Tickets
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  • Ways to Save
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Outage Center

HOW TO REPORT AN OUTAGE

  • Power outages should be reported by contacting the co-op's outage hotline dispatchers 24/7 at 1-800-533-8658 or by using your SmartHub app
  • Confirm the Outage — First, check lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has been tripped. If all lights are off, check to see if your neighbor’s lights are also off. This will help Firelands' dispatchers to determine the extent of the outage.
  • Play it Safe — Never touch downed power lines or anything contacting power lines. Although you may see lines that are down, they could still be energized. Never attempt to move trees from power lines. Let qualified servicemen from your electric cooperative handle the clearing and repair work.

OUTAGE MAP 

  • Firelands Electric Co-op's Outage Map allows you to view current power outages that may be affecting your area
  • Click here to view the statewide outage map from Ohio's Electric Cooperatives

STORM & OUTAGE PREPARATION

  • Sign up to receive outage notifications [PDF copy]
  • Those who rely on medical equipment [PDF]
  • Click here for a listing of local COOLING & WARMING CENTERS [PDF]
  • Click here for a closer look at the cooperative's restoration process

KNOW WHAT TO DO IF YOU LOSE POWER

  • Light — Always have alternate sources of light on hand. It could be a flashlight with extra batteries, candles, kerosene or oil lamps. Keep your alternate light source in an established place where it can be found easily in an outage situation.
  • Information — Have a battery-powered radio available. The radio, TV, and websites will bring you weather reports, local news bulletins and other important emergency information. During a widespread outage, Firelands Electric Co-op will post our restoration efforts on our social media pages and website.
  • Emergency Kit Checklist [PDF] — Plan ahead and be ready!
  • What to do when the lights go out [PDF]
  • Steps to Restore Your Electrical Service [PDF]
  • Steps to Restore Power Diagram
  • Storm Preparation Tips [PDF] 
  • Ready.gov Storm Prep
  • Protect Your Appliances — Turn off all large appliances that come on automatically and disconnect sensitive equipment such as VCRs, DVD players, stereos, computers and televisions to avoid damage from lightning or a power surge. If all of these appliances were to come back on at once, they might overload your home’s electric circuits. Leave a single lamp turned on to let you know when your electric service has been restored.

PLAN AHEAD TO MEET MEDICAL NEEDS DURING A POWER OUATGE

  • Create an Outage Plan if You Require Medical Oxygen

  • VeryWell Health

FOOD SAFETY DURING AND FOLLOWING A POWER OUTAGE

  • Food — Stock emergency food and related items along with a manual can opener. Keep your refrigerator/freezer doors closed as much as possible to reduce the chance of food spoilage.
  • Water — If your water supply comes from a well with an electric water pump, you need to prepare prior to a storm. Sanitize and fill spare containers with water for drinking and cooking. Also, fill your bathtub with water for other uses.
  • USDA Flier [PDF]
  • USDA Emergency Food Safety Tips
  • Food Safety News

​​All materials and forms can be downloaded and completed with Adobe Acrobat Reader.

Project and outage updates are posted on our Facebook page and Twitter feed. Your cooperative also communicates by e-mail and text messages. Click here to learn more.

Click here or call 1-800-533-8658 to report a tree or security light concern.

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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

Quick Links

  • Contact Us
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  • Statement of Non-Discrimination
  • Privacy Policy

Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive
New London, OH 44851-9112
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2025 Firelands Electric Cooperative. All Rights Reserved.

  • Electric Safety
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • My Account
    • Account Access - SmartHub
    • Capital Credits
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
    • Understanding Your Bill
  • Community
    • Cedar Point Discount Tickets
    • Community Donation Events
    • Contests
    • Co-op Connections
    • H.U.G. (Home Utility Gift Program)
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Ways to Save
    • Energy Education
    • Kids Zone
    • Member Programs & Rebates
    • Load Management
  • Your Power
    • Firelands Electric Service Territory
    • Renewable Energy
      • Distributed Generation
    • OurSolar Community Program
    • Distribution Generation
    • Power Supply
  • Grid Reliability
  • About Us
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Code of Regulations
    • Cooperative Elections
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Operation Round Up
    • Privacy Policy
    • Political Action Network
    • Statement of Nondiscrimination